Frequently asked questions
Review activation, device, network, renewal and international-use details.
How is the eSIM delivered?
After successful authorized checkout and provisioning, an eSIM QR code is normally delivered electronically. Exact timing depends on upstream processing.
Can I transfer my current number?
Not currently. Each line receives a new US number.
Does service auto-renew?
Auto-renew is off by default. Recharge manually before expiration.
Can I activate outside the US?
An eligible unlocked phone may activate over Wi-Fi, subject to device and country restrictions.
Is international roaming included?
No cellular roaming is included. Eligible devices may use Wi-Fi Calling.
Can I receive international SMS?
The current upstream service supports SMS between US mobile numbers; non-US SMS is not supported.
Are purchases refundable?
Prepaid service and delivered activation credentials are generally final sale. Confirm compatibility and coverage before purchase.